|It's becoming increasingly clear that the quality of
customer service has a direct impact on the success or
failure of a business.
This web site will give you the key tools needed to acheive successful and effective customer service.
The pages cover the range from practical hints and tips, through checklists and case studies to the theoretical background and relevant academic models. The recomended book list is a shortlist of the best customer service books around. I've read and used them all. I've included links so you can order the books straight from the page!
Each article explores one aspect of customer service.
Together they form an overview of customer service and
provide you with a complete service improvement toolkit
|Making customer service work|
The best customer service books, ever!- a Customer Service reading list with on-line ordering
Measuring how you're doing - hard measures of "soft" factors
|(c) 04/09/99 Aleks de Gromoboy|